Career Center

Director of Member Engagement & Business Development

Reports to:  President & CEO
Status: Full-Time

Position Summary:
The Director of Member Engagement & Business Development is responsible for driving membership growth, engagement, sponsorship, and non-dues revenue by aligning member needs with high-value programs, partnerships, and experiences. This role leads member engagement strategy, sponsorship growth, and member communications while supporting organizational revenue goals and strengthening member value across the continuum.

The Director supervises the Education & Membership Coordinator and the Associate Director of Education & Events to ensure a coordinated and high-quality member experience.

Key Responsibilities:

Membership Growth & Retention
• Develop and execute membership recruitment and retention strategies
• Define and communicate the member value proposition across the continuum
• Establish and track key membership metrics including recruitment, retention, engagement, and utilization
• Identify opportunities to increase member participation and engagement
• Support development and coordination of member networks and affinity groups

Sponsorship & Non-Dues Revenue
• Develop and oversee sponsorship strategy, pricing, packaging, and partner engagement
• Establish annual sponsorship and exhibit revenue goals
• Recruit and maintain relationships with sponsors, exhibitors, and business partners
• Monitor sponsorship pipelines, forecasting, and fulfillment activities
• Support alignment of Services & Solutions initiatives with member engagement and organizational priorities

Member Engagement & Communications
• Develop strategies to promote membership, sponsorships, events, and member benefits
• Oversee membership communications, engagement campaigns, and outreach efforts
• Collaborate with staff to ensure consistent messaging across organizational initiatives
• Evaluate member satisfaction and engagement outcomes

Organizational Collaboration
• Partner with Associate Director of Education & Events to align conference and event experiences with member engagement and sponsorship goals
• Collaborate with VP & Legislative Counsel and organizational leadership on strategic priorities and member initiatives
• Support organizational visibility and relationship-building efforts across the aging services continuum

Leadership & Supervision
• Supervise Education & Membership Coordinator and Associate Director of Education & Events
• Establish goals, priorities, and accountability measures
• Foster a collaborative, member-focused, and growth-oriented team culture

Qualifications
• 7–10 years of experience in associations, membership, sponsorships, or related field
• Experience driving revenue growth and member engagement
• Strong management and communication skills
• Ability to manage multiple priorities and lead collaborative initiatives
• Excellent communication and interpersonal skills, with the ability to engage and influence a diverse range of stakeholders.
• Creative thinking and problem-solving abilities, with a strategic mindset for driving organizational growth and innovation.
• Proficiency in association management software, as well as Microsoft Office Suite.
• Demonstrated commitment to valuing diversity and contributing to an inclusive working environment.
• Ability to travel, including overnight stays, for Association needs.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.