This role ensures the delivery of safe, efficient, and high-quality transportation services across the medical center while providing leadership, operational oversight, and continuous process improvement.

Key Responsibilities

Operations & Workflow Management

Coordinate and manage daily departmental workflow, including Patient Escort, Transportation, and Volunteer Staff
Oversee Central Dispatch operations and ensure timely, efficient service delivery
Supervise hospital discharge areas to support patient flow and throughput
Monitor and streamline transportation services, hospital/staff shuttles, and vendor relationships (e.g., valet services)

Staff Supervision & Leadership

Supervise and support Escort, Transportation, and Volunteer staff to ensure productivity and service standards are met
Provide direction to Leads and oversee staff operations on a 24/7 basis, as needed
Serve as a resource to staff by offering guidance, problem-solving, and training

Special Program Coordination

Coordinate transportation services and support for Operation Mend and International Relations patients

Systems & Technology

Train and monitor staff on the EPIC Dispatch system
Partner with EPIC H.I.T.S. Team and clinical/ancillary departments to support system implementation and enhancements
Provide ongoing support and troubleshooting for EPIC-related workflows

Quality, Reporting & Continuous Improvement

Develop and manage departmental documentation related to productivity, QA/QI initiatives, and compliance
Analyze operational data to identify trends, improve efficiency, and support reporting needs
Evaluate and update policies and procedures to align with best practices

Financial & Administrative Support

Assist with budget planning and financial oversight for departmental operations

Salary offers are determined based on various factors including, but not limited to, qualifications, experience, and equity. The full salary range for this position is
$86,400 -$
184,800 annually. The budgeted salary or hourly range that the University reasonably expects to pay for this position is approximately between the start and midpoint of this range.

Qualifications

Requires a minimum of 5 years experience in an acute care hospital in the Transportation Department or equivalent in a Management position.
Demonstrated skill in project management, including performance of functional and operational analysis.
Knowledge of Federal, State, and University regulations as they pertain to areas of responsibility.
Knowledge of community and national healthcare institutions administrative practices and trends.
Managerial skills to accomplish the many projects related to the management of the diverse areas of responsibilities.
Ability to review and analyze information under time constraints and make prompt and appropriate decisions. Knowledge of business management principles and practices in a teaching/research health center, and skill in applying those principles to the department operation.
Interpersonal skills to foster a positive work environment to create effective liaison with areas throughout the hospital, and to interact diplomatically with the public in a high volume public contact setting.
Skill in organizing material and information in a systematic manner to maximize efficiency and minimize duplication effort.
Ability to work varied hours upon short notice or report to work in the event of a disaster or staffing problems.
Ability to work with frequent interruptions and to attend to many details within a short span of time.
Skill in analysis, budget preparation and control. Skill in developing long and short range goals which are compatible with the overall Medical Enterprise objectives.
Skill in independently identifying work flow, patient flow, personnel and procedural problems and implementing viable solutions.
Managerial skill to direct the recruitment, selection, and discipline of subordinate personnel.
Skill in initiating team-building techniques to create a positive work environment and organizational cohesiveness.
Ability to assess division training needs, develop appropriate training programs using a variety of available resources.
Ability to establish and sustain effective relationships with external agencies, professional staff, administrators and employees.
Detailed knowledge of current state and federal resource programs, eligibility requirements and protocols.
Demonstrated knowledge of Staff Personnel policies and procedures.

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About UCLA

At UCLA Health, you can help heal humankind, one patient at a time by improving health, alleviating suffering and delivering acts of kindness. As you do, you’ll achieve great things in your life and your career. We’re a world-class health organization with four hospitals consistently recognized among the nation’s very best as well as an internationally-renowned medical school, primary and specialty care clinics and much more. Within our dynamic, innovative and growing organization, you’ll find exceptional opportunities to make the most of your abilities in a supportive, empowering and inclusive environment. If you embrace our values of Integrity, Compassion, Respect, Teamwork, Excellence and Discovery we invite you to see all you can accomplish at UCLA Health.

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Under the direction of the Department Director, the Patient Transport Logistics Manager is responsible for planning, organizing, and overseeing daily operations for the Ronald Reagan UCLA Medical Center (RRUCLA) Patient Escort/Transportation Services Department.

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