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Senior Account Manager - Brokerage (Job Number: 2225712 )

POSITION SUMMARY:

The Sr Account Manager is primarily responsible for maintaining a portfolio of shippers and carriers, and acting as the liaison between the customer, carrier, shipper, and receiver. The position will obtain and negotiate rates and manage the movements of goods. They will also be responsible to resolve any issues that may occur with the load.

MAJOR RESPONSIBILITIES:

• Works closely with CSR to maintain high visibility on all shipments between PL -Brokerage and the customer.
• Primary contact between for Brokerage and Sourcing to maintain and expand all capacity platforms to meet client needs.
• Responsible for initiating & documenting all "on boarding" calls between Penske & client for operational set up of new business, as well as monitoring and assuring that all agreed upon client specifications are adhered to daily.
• Responsible for reporting of "on-time" metrics and other requirements to their specific assigned client base on a monthly and quarterly basis.
• Responsible for communication directly with the client on any significant delays, excursions or issues with moving freight for the client.
• Build a solid relationship with the client and continually pursue all additional avenues for freight or revenue.
• Keep the Area Freight Manager informed, as necessary.
• Directly manages Account Managers and provides direction and leadership to entire team as a daily resource, indirectly leads Account Representatives
• Facilitate growth and development of Account Managers
• Sustain business performance by retaining customers to achieve set revenue goals.
• Identify, qualify, obtain and develop relationships with prospective customers or other lead generating opportunities.
• Work closely with outside & inside sales teams, gain market share and development of RFQ's
• Identify services and pricing that meet customer needs to make business objectives.
• Maintain solid understanding of current market conditions and business trends to create offers that will increase company margins.
• Track and Maintain performance measures and ensure that weekly/monthly targets are met.
• Updating the team on a weekly basis in regards to customer base, operational changes and new sales
• Ability to manage complex logistics and supply chain solutions for the customer
• Ability to balance large and small customers while maximizing inbound and outbound volumes
• Develop solid relationships with customers by providing them with excellent customer service.
• Manage account relationships as the primary point-of-contact for day-to-day needs, including ongoing communications, coordination of customers' needs, billing, collections and other activities.
• Develop and manage a network of outside carriers to ensure adequate capacity for their assigned market.
• Negotiate with carriers to meet margin requirements and ensure maximum profitability.
• Partners with sales team to lead customer quarterly business reviews for all major high profile accounts

Schedule: Monday through Friday 7:30 am - 4:30 pm

JOB QUALIFICATIONS:

• Bachelor's Degree in Business or Supply Chain Management preferred.
• 3 to 5 plus years of sales experience with a transaction oriented brokerage, or other related business.
• Proven track record in cold calling, sales prospecting and account management
• Customer service experience in a business-to-business environment.
• Successful track record of building relationships with stakeholders or customers that have resulted in high customer satisfaction.
• Ability to meet & exceed weekly and monthly goals.
• Knowledge of US traffic lanes.

Physical Requirements:

-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.

-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer, including individuals with disabilities and protected veterans.

Penske Logistics is a wholly owned subsidiary of Penske Truck Leasing. With operations in North America, South America, Europe and Asia, Penske Logistics provides supply chain management and logistics services to leading companies around the world. Penske Logistics delivers value through its design, planning and execution in transportation, warehousing and freight management. Visit www.PenskeLogistics.com to learn more.

Work Locations :

Chicago, IL 60661

Primary Location : United States-Illinois-Chicago

Job : Logistics/Supply Chain

Penske Oracle Job (US & CA only do not edit): : PL.Account Manager

Req ID: 2225712

About Penske Truck Leasing

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