We are seeking a high-energy, full-time Membership Engagement Coordinator to join our team!
The Membership Engagement Coordinator role is designed for someone skilled in customer service and who enjoys communicating with members to increase their personal growth by providing them the information they desire and by highlighting the value of membership. This candidate will get to help support the evolution of the CSCMP member journey to a more active, engaging, and welcoming organization. Responsibilities will vary daily but will include membership customer service, assisting with recruit and renewal campaigns, light reporting of data, and support for education product customer service. Must be reliable, resourceful, eager to learn, and have excellent organizational and time management skills.
Assisting with implementation of annual membership recruitment, retention, and engagement
Promoting membership benefits, strategic goals, programs, services, and activities in frequent one-on-one conversations with members
Assisting in the collection of individual member profile interests to support engagement
Responding effectively and rapidly to a wide variety of incoming membership inquiries
Assisting in membership dues renewals and status inquiries
Assisting with membership data reporting
Assisting with customer service for education products
Providing additional administrative support
Why You’ll Do these Things:
-Grow CSCMP membership and improve the member experience -Give CSCMP a consistent and authentic voice to make us more welcoming and inclusive -Generate more revenue from higher retention rates, membership dues, increased registrations, and a higher volume of sales -Provide members with pathways for feedback to ensure everyone has a voice and can contribute their ideas for the future of the organization -Easy-to-access onboarding for members creates immediate pathways to engagement, as well as unique journeys through a lifetime of membership -Unified messaging focuses our efforts on our strategic goals and target audiences
About Council of Supply Chain Management Professionals:
About CSCMP: Founded in 1963, the Council of Supply Chain Management Professionals (CSCMP) is the preeminent professional association to individuals and organizations involved in all functions of Logistics and Supply Chain Management. CSCMP provides education, career development, certification, research, and networking opportunities to its over 9,000 members located in all 50 US states and 70+ countries across the globe.
High School Diploma or equivalent required, Associates degree preferred
Proficiency in MS Office Suite (Word, Excel, PowerPoint, and Outlook)
1+ years’ experience in a membership-driven association or marketing-driven organization that can provide insight into member needs and how to meet them
Excellent verbal and written communication skills
A strong customer service attitude and the ability to build collaborative relationships with members, volunteers, and other staff
Comfortable spending significant of time speaking on the telephone
Process-oriented approach yet creative and solution-minded Detail-oriented and able to juggle multiple projects while still meeting deadlines in a fast-paced environment Some familiarity with specialized Association Management software (currently iMIS) or willingness to learn quickly Positive, upbeat attitude – always ready to help and learn
Experience working with different communication styles Values that align with ours - being deliberate about inclusion, collaboration (better together), transparency and openness, a commitment to privacy, lifelong learning, and data-driven decisions
Bi-lingual a plus but not required
Supply chain experience a plus but not required
Since 1963, the Council of Supply Chain Management Professionals (CSCMP) has been providing networking, career development, and educational opportunities to the logistics and supply chain management community.