This roleâ€™s primary focus is to manage and facilitate the development, deployment, and sustainment of the Penske Logistics Quality System (PQS), working closely with our Freight Management Product Line Operations Team, customers and enabling groups. The positive impacts that this creates includes:
Increasing both bottom-up (tactical) and top down (strategic) continuous improvement and innovation.
Increasing process consistency and customer service quality through use of a Lean Quality Management System, to achieve and sustain results to targets.
Communicating and standardizing best practices related to Quality and Lean tools across Penske Operational Locations and Customers.
Developing Associates, at all organization levels, in Lean and Continuous Improvement through training and coaching.
Increasing Penskeâ€™s value proposition and competitive advantage for current customers and sales prospects.
Continuously Improving on Penske and Customer KPIs such as Cost, Productivity, Quality, Delivery, Safety, Compliance and Associate Engagement
This position will require a combination of strong Lean and Quality technical skills, people skills and coaching / leadership skills.
Responsibilities / Scope:
Strategic Value Stream Mapping (VSM):
Leading internal and customer facing Strategic Value Stream Mapping (VSM) initiatives. This includes operational process observations, Penske Associate, Leadership, Customer interviews (VOC) and gathering and completing KPI and data analysis. It involves leading and facilitating a one day or multi day VSM workshop with executive and technical stakeholders (both customer and internal) to understand the current state of the service processes and data analysis and then identify and prioritize continuous improvement and innovation opportunities. Finally, it requires developing and project managing a one to two year-long Continuous Improvement Roadmap (Action Plan) which strategically transforms the customer and Penske service processes to a desired state, leading to a new higher level of performance and innovation.
Providing a â€œTrain the Trainerâ€� Kaizen course to Supervisors and supporting them in training their individual contributor Associates (drivers, warehouse, load planners, administrative, etc). Supporting Locations in setting up the Kaizen Program including forming a Kaizen Committee, creating a Communication Board and utilizing the Kaizen Idea tracking Information System for documentation, approval, status tracking and reporting. Managing and coaching the Locations on an ongoing basis to sustain and increase Kaizen performance.
Lean Site Certification
Provide a 1 day Lean Quality Management Systems Training Course to Operations Supervisors, Managers and technical staff on foundational Lean Process Consistency and Process Improvement. Complete a Lean Site Audit and document current state in comparison to best practice standards on a Scorecard. Work with the Operations teams to develop and deploy a Continuous Improvement Roadmap to implement the Lean and Quality tools and practices to achieve a Penske Lean Site Certification, indicating a very high degree of performance to the best practice standards.
Provide a 1 day Lean Project training to leadership nominated high performing Supervisors, on intermediate to advanced Kaizen / Continuous Improvement tools. Coach and mentor Supervisors through the selection, planning, completion and presentation of a Kaizen Project. Facilitate the Project Presentations and Awards event with Operations leadership.
Start-ups and Other Continuous Improvement Projects
Leverage the PQS Lean and Quality toolbox and methods to support flawless new business start-ups and customer or Penske initiated Continuous Improvement projects.
Lean and Quality Tools, Methods & Training Course Development
In collaboration with PQS leadership and Steering Team develop new innovative content for the PQS methods, tools and training courses.
Experience in a Lean and Quality focused department supporting operations to maximize use of Lean principles, strongly preferred
Industry recognized Lean Certification, strongly preferred.
Willingness to obtain an industry recognized Lean Certification within 1 year in the role, if not previously obtained, required
5 years of experience in an Operations Supervisor / Manager role. Working in an operation that strongly leveraged Lean Management techniques, strongly preferred.
Bachelor's degree required, advanced degrees or certifications preferred
Strong analytical and influencing skills, written/oral communication and organizational skills are required as this position will have frequent executive communication and presentation
Strong problem solving and process improvement skills, required
Advanced computer skills including Microsoft Word, Excel, Outlook and PowerPoint required
Regular, predictable, full attendance is an essential function of the job
Willingness to travel as necessary, work the required schedule, work at the specific locations required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening required.
The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Penske is an Equal Opportunity Employer
About Penske Logistics
Penske Logistics is a wholly owned subsidiary of Penske Truck Leasing. With operations in North America, South America, Europe and Asia, Penske Logistics provides supply chain management and logistics services to leading companies around the world. Penske Logistics delivers value through its design, planning and execution in transportation, warehousing and freight management. Visit http://www.penskelogistics.com/ to learn more.
Work Locations :
15301 Mercantile Drive
Dearborn, MI 48120
Primary Location : United States-Michigan-Dearborn
Job : Logistics/Supply Chain
Penske (Oracle) Job Name: : PL.Manager-Quality Systems
Req ID: 2103935
Internal Number: 2103935
About Penske Truck Leasing
Consider Penske for your next career move. Penske offers dynamic career opportunities in virtually every field and profession. We're always seeking high-performance people with a deep passion for customer service and high ethical standards. Sound like you?