Customer Service Associate (Accounts Payable) (Job Number: 2109468 )
Penske Logistics is looking for an Accounts Payable CSA to support freight payment within the financial support group to become part of an excellent team. This is a great opportunity for an individual who is self-motivated, has strong analytical and computer skills, strong attention to detail and is enthusiastic to work in a customer-centric environment. This position is involved in all processes and functions of freight payment (AP), final mile network payment and proof of delivery, as well as financial system functions. Candidate must have proven communication with a strong focus on internal and external customer service to meet business needs..
Typically Monday thru Friday 8:00am - 5:00pm
Work with Supervisor/Lead to determine and achieve time lines for resolution, ability to adapt quickly from one task to another
Substantial customer and carrier facing
Use multiple systems to review and process carrier freight invoices
Ability to read and interpret carrier contracts for rating
Audit balance due invoices for accuracy
Process and audit LDC network invoices
Utilize multiple systems to download, track, retrieve and post proof of delivery copies
Adjust financial records in TMS system
Weekly metrics and reporting; Run metrics and measures to manage process controls
Update freight pay SOPâ€™s periodically
Communicate with customer and carriers to resolve issues
Maintain Transportation Management systems
Respond to internal and external customer inquiries
Works with Operations Managers to meet customer expectations
Other projects and tasks as assigned by supervisor
Stay current on the customer's industry
At least 1 year of customer service experience required
At least 1 year of accounts payable experience required
Bachelorâ€™s Degree or some college preferred / High school diploma or equivalent necessary
Ability to manage multiple tasks and prioritize time sensitive situations in a fast paced environment
Advanced computer skills including Excel and Outlook required (Access preferred but not required)
Must also be able to learn and regularly operate multiple company and customer owned transportation systems & applications
Excellent problem solving and analytical skills
Ability to adapt in a dynamic environment
Ability to work First, Second and Third Shift as needed. Flexibility with scheduling required
Regular, predictable, full attendance is an essential function of the job
Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening required.
-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Penske is an Equal Opportunity Employer.
About Penske Logistics
Penske Logistics is a wholly owned subsidiary of Penske Truck Leasing. With operations in North America, South America, Europe and Asia, Penske Logistics provides supply chain management and logistics services to leading companies around the world. Penske Logistics delivers value through its design, planning and execution in transportation, warehousing and freight management. Visit www.PenskeLogistics.com to learn more.
Work Locations :
3000 Auburn Dr
Beachwood, OH 44122
Primary Location : United States-Ohio-Beachwood
Job : Logistics/Supply Chain
Penske (Oracle) Job Name: : PL.Customer Service Associate
Req ID: 2109468
Internal Number: 2109468
About Penske Truck Leasing
Consider Penske for your next career move. Penske offers dynamic career opportunities in virtually every field and profession. We're always seeking high-performance people with a deep passion for customer service and high ethical standards. Sound like you?