Working closely under the direction of the Sales & Operations Planning Manager, the Operations Specialist will be responsible for coordinating Edesia’s response to and execution of both humanitarian and commercial contracts. This position will play a key role in ensuring that customer orders are fulfilled on time, in full. They must develop an in-depth understanding of Edesia’s production flow and internal functions, product specifications, and customer requirements. This role will work closely in coordination with Quality, Production, Inventory/Procurement, and Logistics.
RESPONSIBILITIES AND DUTIES:
The Operations Specialist will be responsible for the following:
Managing the timelines of orders to ensure that they are executed on time according to contractual obligations and communicating necessary information internally and externally
Establishing deadlines for internal departments at each stage of the order process to ensure that overall timelines for orders are met
Processing confirmed orders in SAP and matching production and inventory levels.
Fully understanding customer requirements, product and packaging specifications, and communicating these to internal teams
Analyzing customer complaints and late deliveries and preparing response to customers
Preparing documentation required for orders in accordance with the specific needs of each customer from solicitation/ tender, to PO, to shipping, to invoicing, utilizing the SAP platform
Monitoring production output and aging stock to ensure that customer orders and inventory stock levels are fulfilled
Maintaining communication and relationships with key customer stakeholders
Preparing the submission of all standard tenders, solicitations and bids to customers including: UNICEF, WFP, and USAID. Being well versed in all of the web-based systems involved in this process.
Gathering information from internal departments as necessary (production, quality, maintenance, procurement, shipping, R&D) to prepare tenders and long-term contracts.
Maintaining up to date documentation for annual submission of questionnaires for customers.
Maintain a production calendar for plant operations and communicate weekly and daily production goals by plant and product to internal departments: Production, Quality, Maintenance, Procurement, Shipping
Communicating formulations for products specifying materials and packaging requirements to all operational departments
Tracking specialized ingredients and packaging and/or retiring materials to coordinate their use in production
Evaluating the accuracy of production planning, as directed by the Sales & Operations Planning Manager
Tracking product disposition: monitoring on-hold items and confirming timely quality release of products
Measure the accuracy of Edesia’s annual forecast by monitoring customer orders throughout the year.
Bachelors in Business Management, Supply Chain Management, Operations Management, or related field or equivalent experience required.
Master’s Degree preferred.
Minimum of 3-5 years’ equivalent experience in roles involving Supply Chain Management, Operations Management, Customer Relations Management, Demand Planning, or Supply Planning is required.
Must be proficient at planning and organizing with experience in data entry and processing with strong analytical skills.
Must be detail-oriented with excellent organizational skills.
Must have excellent writing and verbal skills.
Must demonstrate an ability to take initiative, consistently meet deadlines, communicate effectively and develop collaborative partnerships.
Should possess the ability to work independently while keeping supervisor apprised of issues, problems, opportunities and progress and ability to work collaboratively with his/her team.
Ability to effectively manage multiple projects, tasks and deadlines is required.
Previous experience in manufacturing is preferred.
Experience with inventory management software (SAP) is preferred.
General office environment*; occasionally visits production area. High utilization of office equipment, phone, computer, fax, etc. Requires domestic and international travel approximately 20% of the time. The requirements described are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
*During the pandemic, it is typical to work from home ~50% of the time.
Edesia is a unique non-profit organization that manufactures specialized ready-to-use foods that saves lives. Each year, millions of “miracle packets” are delivered into the hands of malnourished children all over the world by humanitarian aid workers working in some of the hardest-to-reach areas on the planet