The Product Line Manager is responsible for leading execution standardization at the Product Line level. The Product Line Manager will work with the Area Operations team to drive process discipline, operating standardization and service consistency across the product enterprise. The Product Line manager is expected to improve operational excellence and deliver results to Penske customers in order to maintain and grow our business.
A primary responsibility of the Product Line Manager-DCC is to translate the strategic vision for the Dedicated Contract Carriage product line into the activities of the broader sales and operational teams including product go-to-market strategy, product offerings and growth and profit objectives. The Product Line Manager will participate in all stages of our operational process starting with the presales stage by evaluating and analyzing all bid packages, to the implementation stage by taking an ownership role in the pricing process, management role in the start-up process and an auditor role in monitoring existing business. Additionally the Product Line Manager will be expected to assist in training and developing product competencies within their assigned geographic area.
The primary location for this position will be Dearborn, MI. Position will require about 35% to 65% travel.
Marketing & Presales
Collaborate with key stakeholders to create competitive intelligence and marketing collateral. Ensure intelligence material is reflective of current market conditions and achieve the competitive edge by creating marketing and sales materials such as presentations and contract documents that reflect product line offerings.
Assist in the prospect data collection efforts for your area by utilizing the prospect data collection template and leveraging the CRM data prospect database to achieve a pipeline of prospective customers. Ensures that the prospect's portfolio is a thorough reflection of the opportunity so that the operations team has the tools needed to make a go/no-go decision.
Deals & Implementation Process
Own costing, pricing and contract process for prospective and existing opportunities while collaborating with key stakeholders in finance to ensure financial factors are accurate.
Actively engage in the start-up process through implementation by interfacing with IT, training drivers, warehouse workers, and operations staff on systems and processes, and establishes the billing process.
Effectively manage and monitor the sourcing, billing and payroll process by collaborating with process owners (Finance) by ensuring service levels are high.
Engage operational stakeholders and key members of the product team to drive process discipline, operating standardization and service consistency across the product enterprise.
Suggest/employ customer tools that allows for a productive relationship with the customer, including the creation of customer portals, defining and communicating metrics and training the customer on how to use the tools.
Engage with Sales and Operations to prepare content for business reviews on an on-going basis, to ensure the quality of service and product are high in order to achieve effective customer satisfaction levels.
Partner with Sales to grow the product line business in the area by taking the necessary actions to seek opportunities from existing and new customers.
Ensure high levels of customer service are achieved through an improved operational process model.
A Bachelor's degree in Operations Management, Logistics, Distribution, Finance, Business Administration
In lieu of a Bachelor's degree, candidate must have a minimum of 10 years of DCC experience
Candidates must have at least 2 years of experience with dedicated contract carriage operations (preferably managing process for cost savings), engineering operations, process improvements or technology support
2 years of analyzing data, finding market trends, and building a strategy to improve the position of a company
Maintains a thorough knowledge of emerging technical and regulatory issues that could improve drive cost improvement and help improve profit margins
Bilingual Communication (Spanish) preferred
Regular, predictable, full attendance is an essential function of the job
Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required
-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Penske is an Equal Opportunity Employer.
About Penske Logistics
Penske Logistics is a wholly owned subsidiary of Penske Truck Leasing. With operations in North America, South America, Europe and Asia, Penske Logistics provides supply chain management and logistics services to leading companies around the world. Penske Logistics delivers value through its design, planning and execution in transportation, warehousing and freight management. Visit www.PenskeLogistics.com to learn more.
Work Locations: 15301 Mercantile Drive Dearborn, MI 48120
Primary Location: United States-Michigan-Dearborn
Job: Logistics/Supply Chain
Penske (Oracle) Job Name: Logistics/Supply Chain
Req ID: 1902000
Internal Number: 1902000
About Penske Truck Leasing
Consider Penske for your next career move. Penske offers dynamic career opportunities in virtually every field and profession. We're always seeking high-performance people with a deep passion for customer service and high ethical standards. Sound like you?