The Global Freight Pay Manager is responsible for the completion of rollout and execution of the freight audit process for the customer account’s supply chain. This will involve ensuring the requirements and process are documented and well understood within the global team that reports in through this position, as well as, completing the daily activities as outlined and agreed within the Business Requirements Document (BRD) agreed with the customer account. Additionally, this position will be responsible for the adherence to the SLAs set out in the BRD, reporting out to the leadership team on weekly and monthly cadences, ensuring the global freight audit team is continuing to improve the process and drive value to Microsoft.
Support final rollout phases of Freight Audit Process
Support hiring and onboarding process of the global team
Define and manage operational strategy and process for global team
Implement KPI monitors and Dashboards to ensure aligned to the SLAs defined in the BRD
Maintain weekly report out to Microsoft and translate action items to global team to improve performance
Implement global standards and procedures for team to execute
Coordinate with Global Operations Manager and Global Carrier Manager to update technical integrations and operational processes to support the freight audit process
Identifying and documenting incorrect and rejected invoices as a function of the freight audit process
Collaborating with operations and technical team to identify and implement savings strategies based on the data captured within the freight audit process
Provide oversight and direction to team members in support of TMC’s guidelines and processes
Coach, mentor, and develop team members, including overseeing new employee onboarding and providing career development planning and opportunities
Empower team to take responsibility for their duties and goals. Delegate responsibility and expect accountability.
Proactively and consciously create a workplace culture that is consistent with TMC’s values, mission, and vision.
Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM, and regular interpersonal communication.
Foster continuous improvement initiatives supporting TMC’s strategy and objectives
Bachelor’s degree required with an emphasis in Accounting, Finance, Economics or Supply Chain preferred
At minimum of 7 years logistic related experience required, with a minimum of 2 years previous people management experience
Must exemplify TMC’s core values
Information systems aptitude (TMS, ERP preferred)
Ability to think critically and solve problems quickly and accurately
Ability to work in a team oriented, fast-paced and dynamic environment
AP/AR experience preferred
2 years of Financial Audit and Closing experience preferred
About TMC, a division of C.H. Robinson
TMC is a division of C.H. Robinson, one of the world’s largest third party logistics (3PL) providers. What started in 1999, today has grown to $3.5B in freight under management, handling 11.6M shipments across 170 countries, and including many modes of transportation.
We provide shippers with technology solutions and consulting services, helping them optimize their networks, while also allowing them to maintain control over their supplier and carrier relationships. We manage customers around the world through five global Control Tower® locations, including our Chicago, United States, headquarters, as well as in Amsterdam, Sao Paulo, Shanghai, and Wroclaw.