Acts as the first line of contact for customer's routine reporting requirements, providing the customer with status updates as needed
Communicates effectively with customers and drivers providing concise instruction and/or information through verbal and written communication methods
Answers and processes requests received through inbound calls and emails in a timely manner
Monitors routes for exceptions/abnormal route conditions, and provides timely feedback to internal and external customers
Escalates all non-routine customer inquiries appropriately to solve operational issues
Serves as the primary contact for data collection, audit, and reporting of various performance metrics
Supports with root cause analysis, use of reporting tools, and Key Performance Indicators
Other projects as assigned by the Supervisor
Previous customer service experience is required. 2 year post-secondary certificate in related field is preferred.
Willingness to work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
Penske is an Equal Opportunity Employer, including individuals with disabilities and protected veterans.
Penske Logistics is a wholly owned subsidiary of Penske Truck Leasing. With operations in North America, South America, Europe and Asia, Penske Logistics provides supply chain management and logistics services to leading companies around the world. Penske Logistics delivers value through its design, planning and execution in transportation, warehousing and freight management. Visit www.PenskeLogistics.com to learn more.
Consider Penske for your next career move. Penske offers dynamic career opportunities in virtually every field and profession. We're always seeking high-performance people with a deep passion for customer service and high ethical standards.
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