The International Account Manager is a key position within the Penske Forwarding Team, and is responsible for the daily operational execution process for import/export of freight by means of road, air and ocean transport. Handling the day-to-day flow of managed freight, including routing, scheduling and monitoring of shipping activities towards carriers and other logistics service providers, to ensure that the orders sent by Penske customers are being transported according to and in line with the established Forwarding procedures. In addition to handling operational issues, the International Account Manager must also be able to identify issues that affect daily procedures and implement improvements to increase the effectiveness and efficiency of the operational processes. Prior international freight forwarding experience is required .
Works closely with CSR to maintain high visibility on all shipments between PL -Brokerage, international partners, and the customer.
Primary contact between for Brokerage and Sourcing to maintain and expand all capacity platforms to meet client needs.
Responsible for initiating & documenting all "on boarding" calls between Penske & client for operational set up of new business, as well as monitoring and assuring that all agreed upon client specifications are adhered to daily.
Responsible for reporting of "on-time" metrics and other requirements to their specific assigned client base on a monthly and quarterly basis.
Responsible for communication directly with the client on any significant delays, excursions or issues with moving freight for the client.
Build a solid relationship with the client and continually pursue all additional avenues for freight or revenue.
Keep the Freight Forwarding Manager and team informed, as necessary.
Sustain business performance by retaining customers to achieve set revenue goals.
Identify, qualify, obtain and develop relationships with prospective customers or other lead generating opportunities.
Identify services and pricing that meet customer needs to make business objectives.
Maintain solid understanding of current market conditions and business trends to create offers that will increase company margins.
Track and Maintain performance measures and ensure that weekly/monthly targets are met.
Develop solid relationships with customers by providing them with excellent customer service.
Manage account relationships as the primary point-of-contact for day-to-day needs, including ongoing communications, coordination of customers' needs, billing, collections and other activities.
Develop and manage a network of outside carriers to ensure adequate capacity for their assigned market.
Negotiate with carriers to meet margin requirements and ensure maximum profitability.
Bachelor's Degree in Business or Supply Chain Management preferred.
5 years similar work-experience in international shipping/freight forwarding, road, ocean and air-transport is required.
Proven track record in account management
Customer service experience in a business-to-business environment.
Successful track record of building relationships with stakeholders or customers that have resulted in high customer satisfaction.
Ability to meet & exceed weekly and monthly goals.
Knowledge of US traffic lanes and customs regulations/processes.
Knowledge of equipment (air, ocean, rail, trucks, trailers, etc).
Must be able to work with other departments to increase overall productivity for the company.
Strong analytical and presentation skills, written/oral communication and organizational skills.
Ability to manage multiple projects with a sense of urgency while maintaining a high degree of accuracy.
Strong negotiation and problem solving skills.
Ability to work independently and as part of a team, with a high degree of enthusiasm, professionalism and motivation.
Skill in the operation of MS Office software programs, including Microsoft Word, Excel, and PowerPoint.
-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Penske is an Equal Opportunity Employer, including individuals with disabilities and protected veterans.
Headquartered in Reading, Pa., Penske Logistics is a wholly owned subsidiary of Penske Truck Leasing. With operations in North America, South America, Europe and Asia, Penske Logistics provides supply chain management and logistics services to leading companies throughout the world. Penske Logistics delivers value through design, planning and execution in transportation, warehousing, and international freight forwarding and carrier management.
Visit www.PenskeLogistics.com at http://www.penskelogistics.com/ to learn more.
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