You’re excited by the challenge of connecting with clients, building relationships, and seizing opportunities. As the Key Account Manager at XPO Logistics, you will work closely with the Strategic Account Manager (SAM) to establish the overall LTL account plan, drive incremental revenue growth, and proactively plan for renewals. In this customer-facing role, you will also act as the single point of contact for resolving customer issues in collaboration with the SAM, local operations, and the National Accounts Sales Support (NASS) team. We want to leverage your knowledge and years of experience to drive positive results, ensuring a bright future for yourself and XPO.
Pay, benefits and more.
We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability, and the opportunity to participate in a company bonus.
What you’ll do on a typical day:
Meet regularly with current and prospective LTL national account customers and customers that support strategic accounts
Collaborate with the SAM to determine both the overall XPO and LTL strategic plan; drive pricing work on the accounts and ensure overall strategy fit
Lead advanced planning of renewals while identifying additional business to bring into scope; identify upselling opportunities to drive incremental revenue growth in the account
Perform customer onboarding and review LTL standard operating procedures (SOPs) with the customer, along with education, web setup, self-service, and contact lists
Resolve customer issues including billing, damage claims, and collections through root-cause problem solving; collaborate with customer service representatives and local operations personnel to ensure issues are resolved permanently
Coordinate with the SAM for overall account messaging in monthly and quarterly operations; report on key metrics including on-time performance, claims, and issue resolution
Work with customer on pending account receivable issues with the support and assistance of the NASS team
What you need to succeed at XPO:
At a minimum, you’ll need:
Bachelor's degree, or 7 years of equivalent experience
4 years of combined experience in LTL sales, 3PL, project management, and/or logistics
Experience in account management activities and customer issue resolution
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)
Proven success meeting sales goals in previous roles
Availability to travel up to 50% of the time
It’d be great if you also have:
Excellent project management skills
Self-motivated with effective time management and organization skills
Excellent verbal and written communication skills; able to present clean, organized, and thorough information and data appropriate for intended audience
Ability to understand competitor strategies, products, and pricing patterns