Our client is the number one international shipping and package consolidation company today, enabling cross-border eCommerce at scale. Founded over 20 years ago, it was originally conceived as a means for expatriates to receive US catalogs and mail overseas. As the first and largest company in the industry, it receives and ships over $240 million in eCommerce purchases annually, it receives over 200,000 inbound packages per month, store on average 70,000 packages, and ship over 50,000 shipments per month.
PE backed and fast growing, the company is based in Sarasota, FL. We are looking to find a Head of Operations. The successful candidate would be managing a very complex operations of logistics, fulfillment, global shipping and warehousing business. Warehousing facility of 200,000sqf with 200+ employees.
We are looking for a strong operations leader, analytical, data driven with great management skills of a work-force that is multi-cultural, multi-lingual with varying levels of skills. This is the most senior operations role but it is paramount to the company that this executive is hands-on and would be present in the warehouse (attached to the corporate HQ) several times a day.
A minimum of 10 years of senior management experience from a complex operations environment from logistics, fulfillment, global shipping with specific ability to manage a fast-paced warehouse/distribution facility to include: receiving, sort, pick, pack, and shipping.
Proven ability of managing all aspects of staffing and scheduling of a large diverse workforce.
Own and deliver on operating and financial goals.
Ability to manage the overall performance of the team working with key KPIs, reporting and analysis tools
Ability to interact with all levels of the internal organization as well as with outside contacts (i.e. clients, vendors, service providers).
Create an environment and culture that drives consistently outstanding service with flawless execution with an eye on efficiency.